Warranty

To provide the landscape curbing with room to flex as the ambient temperature changes, control joints are installed every 2 to 3 feet. This allows the curb to crack in a controlled manner when ground movement or other forces stress the curb. Our curbing also has a special sealer applied to the surface of the concrete as it is installed. This sealer adds strength by slowing hydration, and protects your concrete edging from stains, reduces fading and makes the surface of your curb very easy to keep clean by simply hosing it off.

Element Curbing has a 12-month warranty against defects in materials and workmanship and against damage due to improper installation or workmanship.   Your curbing will be replaced at no charge by Element Curbing in such instances. This does not include damage done by pets, children and premature landscaping or color variations. As with all concrete creations, small imperfections can occur which are beyond the ability of anybody to control.

Concrete curbing like any other type of concrete can and will crack, but with the installation of control joints, cracking should occur at these sites, and be virtually undetectable. Element Curbing also encourages customers to invest in having a galvanized steel cable added to their curb as an additional preventive measure. If your curbing should crack in an area outside of the control joints, Element Curbing will replace it at no charge during the one-year warranty period. A warning however, repairs can be difficult to make in coloured concrete, as it is impossible to get a perfect colour match. A crack is much less noticeable than a patch or discoloration.

Upon completion of the project, customers will be given instruction on how to care for their
concrete edging. Landscape curbs require very little maintenance, but some precautions are important after installation. It is very important not to wet the new curbing excessively the first few days after installation, so be sure to have any automatic sprinklers temporarily
disabled. During the first month after installation, don't allow metal objects like steel rakes and garden spades to come in contact with the new concrete edging, as concrete takes approximately 28 days to reach full strength. Take care when mowing your grass and doing edging that contact is not made with metal blades. Don't drive vehicles over landscape curbing as this may crack the curbing in places away from the control joints. Premature irrigation (within 72 hours of installation), resulting in damage to the quality or appearance of the curb, voids the warranty.  Any modifications to the curb also voids the warranty, including drilling into the curb.

If curbing is damaged due to owner negligence, including damage done by pets, children, or premature landscaping, Element Curbing will return to make necessary repairs at the homeowner’s expense. A $275 minimum charge will be applied to this service.

Privacy Statement

We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how were protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

  • postal codes and telephone numbers
  • customer financial information (including payment card and credit card numbers)
  • purchase history and product preferences
  • customer opinions, interests and hobbies]

When you visit our web site, we also collect:

  • what pages you visit on our site and what links you click on

How do you use this information?

The main reasons we collect personal information from you are:

  • to complete a sale or transaction with you
  • to verify your credit, if necessary
  • to place special orders on your behalf
  • to deliver products directly to you

We also use your personal information for other, secondary reasons, including:

  • customer service
  • marketing
  • to administer a loyalty program
  • as part of a warranty program

Sometimes, we also share your personal information with other companies, including:

  • advertisers
  • product suppliers

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called opting out. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?

If you choose to fill out a warranty card, you provide us with information about your preferences and opinions. At the bottom of the card, there are boxes you can check off if you do not want that information to be used for marketing purposes or to be shared with other companies.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

  • Charles Anderson
  • 780 909 8711
  • charles@elementcurbing.ca
  • 1235 52 st Edmonton AB

You can also contact the Office of the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm, at:

Toll-free: 1-800-282-1376
Phone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190

or by mail at:

112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

or on the Web at:

http://www.privcom.gc.ca/

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